The back-office vacancy never went back online.

Orders came in by email and went into the system by hand. The invoice followed after, also by hand. Anyone off sick or on leave left a pile behind. A vacancy was ready for a back-office employee to keep up.

• The order from the email, matched to customer and item, into their own system.
• The invoice created automatically at the right step in the deal, with the total hard-checked against the source instead of by a language model.
• Anything that differs from the agreement goes to the owner. The rest runs through without anyone looking at it.

• The vacancy never went online. The work kept growing, the back office didn't.
• More than 9 in 10 invoices go out without anyone touching them.
• The owner approves, the chain does the rest.
• The speed and quality tiles on our homepage run live on this company.