Scattered costs meant an incomplete margin.
Hours worked lived on notes and in WhatsApp. Labour was not consistently included in the cost of each chalet, making the apparent margin look better than the real one.
Supplier invoices also arrived separately. Someone had to open each email, find the chalet, retype amounts, save files and forward everything to bookkeeping.
Hours against the right chalet
Technicians submit hours per chalet so labour costs can be included in its cost overview.
From receipt to bookkeeping
A receipt sent through WhatsApp or an invoice by email is read, matched to the chalet, archived and forwarded to Basecone.
One place for follow-up
Enquiries from channels including the website, Marktplaats, WhatsApp and advertising land as contacts and deals in Pipedrive.
Scattered channels. One shared overview.
Checking separate inboxes and copying information. Enquiries can slip out of view between channels.
The team follows up from a shared overview instead of searching across channels.
Less searching. A more complete cost price.
The team does not have to keep piecing information together. Administration brings costs and hours together per chalet, while sales can follow up on enquiries from one overview.
