The receipts no longer pile up in the inbox.

Every supplier invoice came in loose by email. Someone had to open it, work out which chalet it belonged to, retype the amount, save the file and forward it separately to the accounting. At one point 62 receipts sat waiting. Hours worked lived on notes and in WhatsApp, so labour was missing from the cost price and the margin looked structurally too good.

• A receipt as a photo via WhatsApp or an invoice by email gets read out, attached to the right chalet, archived and forwarded to the accounting.
• Seven channels where leads come in — site, Marktplaats, ads, WhatsApp, email, phone and newsletter — land by themselves as a contact and deal in one CRM.
• Engineers' hours come in per chalet, so labour counts in the cost price.

• 169 invoices straight to the accounting, 136 files archived in the right place.
• 164 leads from seven channels in the CRM without anyone retyping them.
• Putting a new property online went from twenty minutes to two.
• 426 hour-lines on the right chalet, so the margin is right.
• 200 voicemails automatically as an activity on the right person, without errors.