Refund Policy for Pretrain

1. Eligibility for Refunds

1.1. Subscription Services:

• We offer a 14-day money-back guarantee for new subscribers.
• If you are unsatisfied with our service within the first 7 days of your initial subscription, you may request a full refund.
• After the initial 14-day period, subscriptions are generally non-refundable.

1.2. Pay-As-You-Go Services:

• Refunds for pay-as-you-go services are considered on a case-by-case basis.
• We may offer partial or full refunds if there were technical issues on our end that prevented you from using the service as intended.

1.3. Pre-paid Credits:

• Unused pre-paid credits are non-refundable but will remain valid for use according to the terms specified at the time of purchase.

2. Non-Refundable Items

2.1. The following items are generally non-refundable:

• Partial month's subscription after the initial 7-day period
• Add-on services or features
• Administrative fees
• Charges for exceeding usage limits

2.2. Customized or enterprise solutions are subject to the refund terms specified in the individual contract.

3. Refund Process

3.1. To request a refund:

Please email wesley@axonn.ai with your refund request.

3.2. Please provide the following information in your refund request:

• Your account email address
• Reason for the refund request
• Any relevant order numbers or transaction IDs

3.3. We will review your refund request and respond within 5 business days.

3.4. If your refund is approved:

• For credit card payments, refunds will be issued to the original payment method.
• For other payment methods, we will work with you to arrange the refund.
• Please allow 5-10 business days for the refund to be processed by your financial institution.

4. Exceptions and Special Circumstances

4.1. We reserve the right to make exceptions to this policy at our discretion.

4.2. In cases of suspected fraud or abuse, we may deny refund requests.

4.3. If you believe you have exceptional circumstances warranting a refund outside of this policy, please contact our customer support team for review.

5. Cancellation Policy

5.1. You may cancel your subscription at any time through your account settings or by contacting customer support.

5.2. Cancelling your subscription will stop future billing but will not automatically result in a refund for the current billing period.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes to this policy constitutes your acceptance of such changes.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at: